Urdu Language Interpreter

DATAMARK, Inc.; Mumbai; On-site; INR 167,000 - 301,000; Full time

Job summary

DATAMARK, IN in Mumbai seeks a full-time language specialist to translate concepts between languages while maintaining accuracy, tone, and style. The role emphasizes cultural sensitivity and precise rendering of messages during calls.

You will handle challenging calls, demonstrate strong listening and note-taking skills, stay neutral, and work in rotational night shifts. Applicants should have a high school diploma and be comfortable with internet-based communication.

Qualifications

• High School degree or equivalent.
• Advanced skills in cultural dynamics and idiomatic expression.
• Excellent listening, retention and note-taking to maintain high accuracy.
• Ability to stay neutral, objective and focused during calls.
• Ability to explain cultural concepts to avoid miscommunication at client request.

Responsibilities

• Renders correct concepts and meanings between language and English, following complexity, clarity, tone, and style.
• Provide strict renditions of messages including every detail of the conversation and be prepared for challenging calls.
• Employs good customer service and clear, professional communication with proper enunciation.
• Follows client instructions, manages call flow, and avoids interrupting or engaging with limited English speakers without client permission.
• Remains calm during calls, especially when a primary speaker is incoherent or upset.
• Keeps punctual and available during scheduled work hours.
• Ensures reliable internet access for work-related communications.
• All other duties as assigned.

Skills

Native English fluency

Excellent listening

Note-taking

Cultural sensitivity

Objectivity under pressure

Education

High school diploma

Job description

DATAMARK, IN

Greetings! From DATAMARK, IN

Minimum Requirements:

• High Schools degree or equivalent

2. Native Fluency in English and Language

• Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of language
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy
• Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times
• Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client

Responsibilities:

Renders correct concepts and meanings between language and English following complexity, clarity, tone and style from one language into another, upholding the correct rules for grammar and syntax in both languages.

Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls at any time.

Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression.

Follows instructions for clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.

Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.

Remains punctual and available during scheduled work hours.

Ensures access to the internet for work related electronic communication.

All other duties as assigned.

Applicants should be comfortable with Rotational Shifts (Including night).

Working days: 5 days (2 rotational week off)

Job Type: Full-time

Other allowance: Overtime pay, Mediclaim (Covers the employee, Spouse & 2 kids from the first day of employment) & other Incentives based on performance.