Punjabi Customer Service Representative

BIG Language Solutions; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

BIG Language Solutions in Noida, Uttar Pradesh, India, is seeking skilled Language Interpreters fluent in English and a second language to support U.S.-based customers. The role requires real-time consecutive or simultaneous interpretation during live calls, with strict attention to accuracy, confidentiality, and cultural nuance.

You will work on-site with night shifts aligned to PST, using headsets and secure interpretation software.

Qualifications

• Fluency in spoken English and one additional language.
• 1–2 years in an international call center.
• Experience in language interpretation (telephonic or live).
• Bachelor's degree in any discipline.
• Language certification or formal interpretation training is a plus.

Responsibilities

• Deliver real-time consecutive or simultaneous interpretation during live customer calls.
• Facilitate clear and accurate communication between U.S. clients and non-English-speaking customers.
• Ensure accuracy with no omissions, additions, or alterations.
• Maintain confidentiality and discretion with sensitive information.
• Preserve tone, intent, and cultural context during interpreting conversations.
• Adhere to call-handling metrics, quality standards, compliance guidelines, and client protocols.
• Collaborate with Team Leads and QA to improve interpretation quality.
• Stay updated on terminology and client processes relevant to interpreting services.

Skills

Fluent English

Second language

Call center experience

Listening & note-taking

Verbal communication

Education

Bachelor's degree

Language certification or interpretation training

Tools

Interpreting platforms

CRM systems

Job description

About This Job

BIG Language Solutions

Location: Noida, Uttar Pradesh, India

Work Mode: On-site

Industry: Translation and Localization,Business Consulting and Services

Job Description

Job Summary: We are seeking skilled and experienced Language Interpreters fluent in English and second language to support U.S.-based customers. The ideal candidate will have prior exposure to international call center environments and hands-on experience in live interpretation. The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication. This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.

Key Responsibilities

• Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.


• Facilitate clear and accurate communication between U.S. clients and non English-speaking customers.


• Ensure complete accuracy by relaying information without omissions, additions, or alterations.


• Maintain confidentiality and handle sensitive customer information with the highest level of discretion.


• Preserve tone, intent, and cultural context while interpreting conversations.


• Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.


• Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction.


• Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.

Required Skills Qualifications

• Fluency in spoken English and one additional language.


• 1–2 years of experience in an international call center environment, preferably supporting U.S. customers.


• Mandatory prior experience in language interpretation (telephonic or live).


• Strong listening, comprehension, memory retention, and note-taking skills.


• Excellent verbal communication and interpersonal skills.


• Ability to remain calm and professional in high-pressure or sensitive situations.


• Understanding of cultural sensitivities and appropriate communication etiquette.


• Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.

Educational Qualifications

• Bachelor's degree in any discipline.


• Language certification or formal training in interpretation is a plus.

Work Environment

• Night shift to support PST (U.S. time zones).


• Work-from-office only.


• Use of headsets, interpretation software, and secure communication systems.