Hiring for Language Interpreter for Customer Support/Location-Noida/US Shift/WFO/Need candidate[...]

EarnReady by ShunyaTattvaa Talent Partners; Delhi; On-site; INR 990,000 - 1,210,000; Full time

Job summary

EarnReady by ShunyaTattvaa Talent Partners is hiring a Language Interpreter fluent in English and another language for the Customer Support department. The role involves real-time interpretation for U.S. customers, ensuring clear communication. Candidates should have 1-2 years of call center experience, strong listening skills, and familiarity with interpreting platforms. Full-time position with a salary up to 11 LPA. Ideal for those who thrive in fast-paced environments and are driven by customer satisfaction.

Qualifications

• 1-2 years of experience in an international call centre, preferably with U.S. customers.
• Prior experience in language interpretation is highly preferred.
• Familiarity with interpreting platforms and CRM tools is a plus.

Responsibilities

• Provide real-time interpretation between English and [Second Language].
• Assist U.S. customers in resolving queries with professionalism.
• Maintain high-quality standards in interpretation.

Skills

Fluency in English

Fluency in [Second Language]

Excellent listening skills

Strong interpersonal skills

Ability to work in high-pressure environment

Education

Bachelor's degree in any discipline

Job description

We are hiring for the below role with the leading firm.

Department: Customer Support / Language Services

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Educational Qualifications: Bachelor's degree in any discipline.

Salary: Up to 11 LPA

International Languages required:

• Russian
• Spanish

Job Summary

We are seeking a skilled and experienced Language Interpreter fluent in English and [Second Language] to join our customer support team. The ideal candidate will have a background in international call‑centre environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English‑speaking clients and non‑English‑speaking customers through real‑time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities

• Provide real‑time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and respectful manner, and accurately relay information without adding, omitting, or distorting meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client‑specific information relevant to interpreting services.

Required Skills & Qualifications

• Fluency in English and [Second Language] – spoken.
• Minimum 1–2 years of experience in an international call centre, preferably dealing with U.S. customers.
• Prior experience in language interpretation is highly preferred.
• Excellent listening, retention, and note‑taking skills.
• Strong interpersonal and communication skills, with the ability to maintain a professional tone.
• Ability to work in a fast‑paced, high‑pressure environment.
• Basic understanding of cultural sensitivities and appropriate communication.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.