Customer Service Representative

Mentor Match; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Mentor Match in Chennai is looking for a Customer Support Executive to join our Chennai office. You will handle customer queries across calls, email, and chat to ensure a great experience.

Freshers and experienced candidates are welcome. The role requires good communication, a customer-focused mindset, and basic computer skills to maintain records and coordinate with internal teams as needed.

Qualifications

• Clear communication and interpersonal skills.
• Customer-focused mindset with problem-solving ability.
• Proficient with basic computer applications.

Responsibilities

• Handle customer queries through calls, email, and chat.
• Resolve issues and ensure a great customer experience.
• Coordinate with internal teams when required.
• Maintain accurate customer records and follow up on queries.

Skills

Communication skills

Customer focus

Problem solving

Basic computer skills

Job description

We’re looking for a Customer Support Executive to join our team at our Chennai office.

What you’ll do:

• Handle customer queries through calls, email, and chat.
• Resolve customer issues and ensure a great customer experience.
• Coordinate with internal teams when required.
• Maintain accurate customer records and follow up on queries.

What we’re looking for:

• Good communication and interpersonal skills.
• Customer-focused and problem-solving mindset.
• Basic computer skills.
• Freshers are welcome to apply!

Location: Chennai (Work from Office)

Experience: Freshers & experienced candidates welcome