Customer Service Representative

WNS; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

WNS, a Capgemini Group company, is seeking a Customer Support Associate for the International Voice Process in Bangalore. The role involves handling inbound/outbound calls, resolving insurance-related queries, and delivering a high-quality customer experience.

Ideal candidates have strong English communication, a customer-focused mindset, and are prepared for office-based work with rotational shifts. 1 year of International Voice BPO experience is mandatory; insurance claims experience is a plus.

Qualifications

• 1 year of experience in International Voice BPO is mandatory.
• Experience in insurance claims and processing is a plus.
• Excellent verbal communication skills in English.
• Customer-focused mindset and problem-solving ability.

Responsibilities

• Handle customer calls for international clients professionally and efficiently.
• Understand customer requirements and help them with best available options.
• Maintain high standards of communication and customer satisfaction.
• Adhere to process guidelines and quality parameters.
• Document customer interactions appropriately.

Skills

English communication

Customer service

Job description

Job Title: Customer Support Associate – International Voice Process

Location: Bangalore (In-Person Interview only)

About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.

As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career.

We are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.

The ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.

Key Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria

• Graduates with minimum 1 year of experience in International Voice BPO domain Mandatory.
• 1+years of experience in insurance claims and processing is an additional benefit
• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability.

Work Schedule

• 5 days working from office (Rotational shifts)
• 2 rotational week offs