Customer Service Represent.

Michelin; Pune District; Hybrid; INR 250,000 - 420,000; Full time

Job summary

Michelin is seeking a Customer Service Representative in Pune (Hybrid, Full-time) to manage orders, monitor delivery, and handle customer requests to uphold service commitments. You will coordinate with partners to ensure on-time delivery, and proactively communicate with customers about any delays or issues.

The role includes up-selling/cross-selling opportunities within the customer portfolio and continuous improvement of service methods.

Qualifications

• Manages orders and monitors execution to meet service commitments.
• Treats customer requests to improve satisfaction.
• Engages with customers to resolve issues and provide clear information.

Responsibilities

• Captures, records and commits customer orders according to needs and SLAs.
• Proactively alerts customers about delays or issues and seeks solutions.
• Analyses and resolves customer requests or complaints and closes the loop.

Job description

Customer Service Represent. page is loaded## Customer Service Represent.remote type: Hybridlocations: Punetime type: À plein tempsposted on: Offre publiée aujourd'huitime left to apply: Date de fin: 30 octobre 2026 (Il reste 20 jour(s) pour postuler)job requisition id: R-2026012316Customer Service Represent.- - - - - - - - - - - -MISSION: Is in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction**KEY EXPECTED ACHIEVEMENTS**Manage Order & delivery- Captures, records and commits customer orders according to customer needs, agreement and defined service level- Proposes product alternatives in case of phase-out or shortage- If relevant, optimizes, plans and coordinates the delivery with customers and partnersMonitor Execution- Handles customer orders portfolio and monitors execution- Liaise with the relevant partners to ensure on-time deliveries and service commitment- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer- Informs and follows up with customersManage Request- Captures customer's requests & claims- Analyses and provides issue resolution or appropriate answer- Contacts, follows up and closes the loop with customer- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.- Shares recurring problems with the relevant internal partner(s) in order to find solutionsSupport sales- Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio managementApply and improve work methods- Applies standards and procedures (including internal control rules & embargo...).- Contributes to continuous improvement to enhance work methods and customer satisfaction