Assistente Commerciale

Michelin; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Michelin seeks an Assistente Commerciale to manage orders, monitor execution and handle customer requests to meet service commitments. The role focuses on capturing, tracking and informing customers about orders, while coordinating with partners to ensure on-time delivery.

Key activities include analyzing requests, providing solutions, and supporting sales with upsell/cross-sell opportunities. The position emphasizes applying standard procedures and contributing to continuous improvement.

Qualifications

• Experience in capturing and processing customer orders.
• Ability to coordinate deliveries with partners and logistics.
• Strong communication and problem-solving skills.

Responsibilities

• Capture, record and commit customer orders according to needs and SLAs.
• Monitor order execution and inform customers of status.
• Analyse customer requests and provide timely resolutions.
• Engage with internal partners to resolve issues and prevent recurrence.
• Support sales through upsell and cross-sell opportunities.
• Apply standard procedures and contribute to continuous improvement.

Skills

Order management

Customer service

Communication

Problem solving

Sales support

Job description

Assistente Commerciale- - - - - - - - - - - -MISSION : Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction **KEY EXPECTED ACHIEVEMENTS** Manage Order & delivery • Captures, records and commits customer orders according to customer needs, agreement and defined service level • Proposes product alternatives in case of phase-out or shortage • If relevant, optimizes, plans and coordinates the delivery with customers and partners Monitor Execution • Handles customer orders portfolio and monitors execution • Liaise with the relevant partners to ensure on-time deliveries and service commitment • Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer • Informs and follows up with customers Manage Request • Captures customer’s requests & claims • Analyses and provides issue resolution or appropriate answer • Contacts, follows up and closes the loop with customer • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences. • Shares recurring problems with the relevant internal partner(s) in order to find solutions Support sales • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management Apply and improve work methods • Applies standards and procedures (including internal control rules & embargo ....). • Contributes to continuous improvement to enhance work methods and customer satisfaction