Team Leader- Operations|International|14072025

TGBPL TP India - IBU; Mumbai Suburban; On-site; INR 260,000 - 380,000; Full time

Job summary

TP India - IBU is seeking a dedicated Customer Service professional to handle post‑sale support across multiple sub‑families for business and consumer customers. The role involves call center based support and in‑office issue resolution.

The incumbent will also perform distribution center customer service tasks, liaising with production and distribution teams to ensure smooth order processing and timely returns or repairs. This is an on‑site role in a fast‑paced environment.

Responsibilities

• Call center‑based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non‑technical customer support in a walk‑in service center

Job description

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Remote Customer Service

Providing customer service and support via phone, online chat, or text.

• Call center‑based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service

Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility.

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non‑technical customer support in a walk‑in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end‑product. Positions at this level are expected to significantly improve the day‑to‑day activities/processes. Manages and oversees the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co‑workers.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.