Customer Service & Operations Credit Analyst

NatWest Group; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

NatWest Group in Bengaluru is seeking a Senior Customer Service & Operations Credit Analyst to handle customer inquiries, investigate queries and maintain service levels. You will liaise with customers and businesses to collect information, resolve issues and build relationships with clients, contributing to credit operations at a senior analyst level.

You will respond to queries promptly, analyse information, and identify opportunities to automate or improve processes for better customer and

Qualifications

• Strong customer service abilities and knowledge of customers
• Good interpersonal skills and ability to build relationships
• Organisational skills with ability to deliver to deadlines

Responsibilities

• Respond to customer queries promptly within SLAs.
• Collect and analyse information from customers and businesses.
• Review processes that could be automated or enhanced to improve experience.
• Provide process training and knowledge sharing within the team

Skills

Customer service

Interpersonal skills

Organisational skills

Deadline driven

Job description

Join us as a Customer Service & Operations Credit Analyst

• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Credit Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Supporting with process training and knowledge sharing in the team

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

You’ll also demonstrate:

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers