Customer Service & Operations Credit Analyst

Natwest Digitalx; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Natwest Digitalx in Chennai is seeking a Senior Customer Service Operations Credit Analyst to deliver customer and business outcomes by processing, authorising, and investigating transactions to defined KPIs and SLAs.

You will review loan documentation, authorise credit operations, collect and analyse information from customers, and identify opportunities to automate or enhance processes for a superior customer experience.

Qualifications

• Strong customer service orientation and ability to listen to customers.
• Awareness of changes in trends, policies, and regulations.
• Understanding of the credit industry and its customers.
• Experience managing stakeholder relationships.

Responsibilities

• Review loan applications, disclosures, and credit evaluations.
• Authorise and investigate all credit operations transactions.
• Collect and analyse the required information from the customers and businesses.
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience.

Skills

Customer service

Industry knowledge

Regulations awareness

Stakeholder management

Job description

Job Summary

Join us as a Customer Service Operations Credit Analyst

• Well look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
• Specialising in Credit Operations, youll respond to queries from customers and stakeholders promptly within agreed timelines
• This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
• We're offering this role at senior analyst level

Responsibilities

As a Customer Service Operations Credit Analyst, youll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, youll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, youll:

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To succeed in this role, youll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. Youll also have the ability to adapt to fast-paced environments and youll have effective organisation skills to deliver to deadlines.

Youll also need:

• Customer service abilities along with customer and industry knowledge
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Hours

45