Customer Service & Operations Credit Analyst

RBS; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

RBS in Bengaluru, India is seeking a senior Customer Service & Operations Credit Analyst to handle customer inquiries and transactions within defined SLAs. The role emphasizes strong relationship building and understanding customer needs in a dynamic environment.

You will collect information from clients and businesses, investigate queries, and contribute to process improvements and training within the team.

Qualifications

• Experience handling customer inquiries and resolving queries.
• Ability to work in a fast-paced environment with deadlines.

Responsibilities

• Respond to customer queries within SLAs and investigate transactions.
• Collect information from customers and businesses to resolve issues.
• Review processes for automation or improvement to enhance customer and business experience.
• Support with process training and knowledge sharing within the team.

Skills

Customer service

Interpersonal skills

Analytical thinking

Organizational skills

Job description

Join us as a Customer Service & Operations Credit Analyst

• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• We’re offering this role at senior analyst level

What you’ll do

As a Customer Service & Operations Credit Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Supporting with process training and knowledge sharing in the team

The skills you’ll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

You’ll also demonstrate:

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers

Hours

45

Job Posting Closing Date:

06/11/2026