Customer Service And Operations Credit Analyst

NatWest Group; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

NatWest Group in Chennai, India is seeking a Senior Customer Service & Operations Credit Analyst to join our Credit Operations team. You will process, authorise, and investigate transactions to defined KPIs and SLAs, while delivering strong customer and business outcomes.

You will review loan applications, disclosures, and credit evaluations, authorise credit operations transactions, and gather information from customers and businesses.

Qualifications

• Ability to understand customer and business needs and deliver outcomes
• Experience in processing, authorising, and investigating transactions to defined KPIs and SLAs
• Ability to review credit-related documents and evaluations
• Experience in gathering information from customers and businesses
• Wamiliarity with credit operations processes and potential improvements

Responsibilities

• Review loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse information from customers and businesses
• Identify opportunities to automate or enhance credit processes

Skills

Customer service

Stakeholder management

Regulatory awareness

Organisational skills

Adaptability

Job description

Job Description:

Join us as a Customer Service & Operations Credit Analyst

• We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs


• Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines


• This is a chance to build on your credit skills and experience in an engaging and fast-paced environment


• We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In Addition, You’ll

• Review documentation including loan applications, disclosures, and credit evaluations


• Authorise and investigate all credit operations transactions


• Collect and analyse the required information from the customers and businesses


• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.

You’ll Also Need

• Customer service abilities along with customer and industry knowledge


• An awareness of changes in trends, policies, and regulations


• An understanding of our industry and its customers


• Experience of managing stakeholder relationships