Customer Service And Operations Credit Analyst

RBS; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

RBS seeks a Senior Analyst in Chennai to handle customer service and credit operations, ensuring timely processing, authorisation and investigation of transactions while meeting KPIs and SLAs. You will contribute to improved processes and superior service delivery.

You will review documentation, authorise transactions, and gather required information from customers and businesses, maintaining strong stakeholder relationships in a fast-paced environment.

Qualifications

• Experience in customer service and credit operations.
• Ability to review loan documents, disclosures and credit evaluations.
• Strong analytical and stakeholder management skills.

Responsibilities

• Process, authorise, and investigate transactions to meet KPIs and SLAs.
• Review loan documentation and credit evaluations.
• Identify automation or process improvements for better customer experience.
• Manage stakeholder relationships and respond to queries promptly.

Skills

Customer service

Credit operations

Stakeholder management

Analytical skills

Process improvement

Job description

Job Description:

Join us as a Customer Service & Operations Credit Analyst

• We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
• Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
• This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
• We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, you’ll:

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.

You’ll also need:

• Customer service abilities along with customer and industry knowledge
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Hours

45

Job Posting Closing Date:

06/11/2026