Customer Service Officer - Retail

Equitas Small Finance Bank Ltd.; Thirupparankundram, Paramakkudi; On-site; INR 280,000 - 360,000; Full time

Job summary

Equitas Small Finance Bank is hiring a Customer Service Officer - Retail for our Paramakudi branch in Madurai, Tamil Nadu. This permanent role requires 1-3 years of experience in customer service or retail banking.

The selected candidate will handle cash management, despatch, NACH, collections, and daily settlement activities, ensuring timely and accurate processing within the Mortgages Operations team.

Responsibilities

• Cash Management - Accounting of Cash and Banking the Cash
• File despatch as per timelines (PRDD)
• NACH Rejected Cash collections to be less than 10% of billing
• Disbursement Management (XMS upload and query resolution)
• FTR to be achieved as per matrix
• Repayment reminder call for Retail customers
• On-time closure of DCS summary and maintenance of Key Management Register
• Post despatch file quality FTR to be achieved as per matrix
• Management Retail stationery by indenting to OPS on need basis

Skills

Bachelor of Arts

Master of Business Administration

Education

Bachelor of Arts

Master of Business Administration

Job description

• Inclusive Banking - SBL>South>Tamil Nadu>Madurai>Madurai>Thirunagar>Madurai>1346>Paramakudi

Posted On 19 Oct 2026

End Date 18 Nov 2026

Required Experience 1 - 3 years

Basic Section

No. Of Openings 1

External Title Customer Service Officer - Retail

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Retail

Division Inclusive Banking - SBL

Zone South

State Tamil Nadu

Region Madurai

Area Madurai

Cluster Thirunagar

PT Location Madurai

Branch Code 1346

Branch Name Paramakudi

Skill

Bachelor of Arts Master of Business Administration

Working Language

Job Description

Cash Management - Accounting of Cash and Banking the Cash

File despatch as per timelines (PRDD)

NACH Rejected Cash collections to be less than 10% of billing

Disbursement Management (XMS upload and query resolution)

FTR to be achieved as per matrix

Repayment reminder call for Retail customers

On-time closure of DCS summary and maintenance of Key Management Register

Post despatch file quality FTR to be achieved as per matrix

Management Retail stationery by indenting to OPS on need basis