Customer Service Officer

Equitas Small Finance Bank Ltd.; Pimpri-Chinchwad; On-site; INR 250,000 - 450,000; Full time

Job summary

Equitas Small Finance Bank is hiring a Customer Service Officer for our branch in Maharashtra. The role is permanent with 1-6 years of experience in customer service and operations.

Key duties include improving repayment efficiency, managing RO/RE field receipting, ensuring branch statutory compliance, and handling welcome calls for customers.

Qualifications

• Repayment efficiency in X bucket to reduce the OD in the branch.
• Receipting (management of RO/RE field collections).
• Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.
• Welcome call report - customer contact number

Responsibilities

• Repayment efficiency in X bucket so as to reduce the OD in the branch
• Receipting (management of RO/RE field collections)
• Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.
• Welcome call report - customer contact number

Skills

Operation

Education

B.Com

B.Sc

BA

BBA

Job description

Posted On 16 Oct 2026

End Date 15 Nov 2026

Required Experience 1 - 6 years

Basic Section

No. Of Openings 1

External Title Customer Service Officer

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Department VF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer

Zone West

State Maharashtra

Region Maharashtra

PT Location Maharashtra

Branch Code 9098

Skills

Skill

Operation

B.Com B.Sc BA BBA

Working Language

Job Description

Repayment efficiency in X bucket so as to reduce the OD in the branch

Receipting (management of RO/RE field collections)

Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.

Welcome call report - customer contact number