Operations Officer - Customer service

Equitas Small Finance Bank Ltd.; Zone 7 Ambattur; On-site; INR 350,000 - 520,000; Full time

Job summary

Equitas Small Finance Bank is seeking an Operations Officer - Customer Service in the Asset Operations division at Ambattur, Tamil Nadu. The role focuses on providing operational support for loan and asset products, addressing customer queries, and ensuring timely resolution of service requests.

You will coordinate with internal teams to deliver a seamless customer experience, uphold regulatory and operational guidelines, and demonstrate strong process knowledge and customer orientation in a

Qualifications

• The Operations Officer – Customer Service in Asset Operations role requires strong process knowledge and customer orientation.

Job description

Posted On 22 Sep 2026

End Date 21 Dec 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Operations Officer - Customer service

Employment Type Permanent

Employment Category Office

Organisational

Entity Equitas Small Finance Bank

Division/Function (SBU) Asset Operations

Sub-Department Customer service - Central Operations

Generic Role Officer

External Title (Job Role) Operations Officer - Customer service

Division Asset Operations

Zone South

State Tamil Nadu

Branch Code 90503

Branch Name BCP - Ambattur

Skills

Skill

Working Language

Job Description

The Operations Officer – Customer Service in Asset Operations is responsible for providing operational support for loan and asset products, addressing customer queries, ensuring timely resolution of service requests, and coordinating with internal teams to deliver a seamless customer experience. The role requires strong process knowledge, customer orientation, and adherence to regulatory and operational guidelines.