Customer Service Officer - MF

Equitas Small Finance Bank; Puducherry; On-site; INR 200,000 - 320,000; Full time

Job summary

Equitas Small Finance Bank in Puducherry invites applications for a Customer Service Officer - MF on a permanent basis. The role focuses on microfinance product sourcing, lead generation, and loan documentation.

The selected candidate will handle field visits to assess income, track repayments, and ensure smooth disbursement of Micro LAP and Micro Housing loans, contributing to customer satisfaction and timely repayments.

Qualifications

• Lead generation for Micro LAP and Micro Housing finance via field visits.
• Track repayments of loans disbursed.
• Generate and convert leads of microfinance members needing Micro LAP or Micro Housing.
• Ensure timely delivery of Equitas products and prompt repayments.
• Complete loan document applications and follow up till disbursement.

Responsibilities

• Processing & generating leads for Micro LAP & Micro Housing finance by accessing income through personal discussion & field visit.
• Track and ensure repayments of the loan disbursed.
• Lead generation & conversion for existing micro finance members who require MICRO LAP or MICRO Housing
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner.
• Sourcing & Completion of Loan document application form filling and follow-up to be done till disbursement stage.

Job description

Posted On 14 Aug 2026

End Date 13 Sep 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Customer Service Officer - MF

Employment Type Permanent

Employment Category Office

Closing Date 13 Sep 2026

Organisational

Skills

Skill

Working Language

Job Description

Key Responsibilities:

• Processing & generating leads for Micro LAP & Micro Housing finance by accessing their income through personal discussion & field Visit.
• Track and Ensure Repayments of the Loan disbursed
• Lead generation & conversion for existing micro finance members who require MICRO LAP or MICRO Housing
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form filling and follow-up to be done till disbursement stage