Customer Service Officer - MF

Equitas Small Finance Bank Ltd.; Nagapattinam District; On-site; INR 300,000 - 500,000; Full time

Job summary

Equitas Small Finance Bank in Tamil Nadu (Thiruvarur area) is seeking a Customer Service Officer - MF to manage sourcing of LAP and housing finance, empanelment of new connectors, and end-to-end loan processing while tracking repayments and supporting a high-performing branch team.

The role emphasizes field discussions, document collection, and close collaboration with customers to ensure timely disbursement of loans within the Inclusive Banking - MF division.

Responsibilities

• Sourcing of LAP & Housing finance through connectors & self-sourcing.
• Empanelment of New connecters to source business in HF & LAP
• Process of LAP & Micro Housing loan by accessing their income through personal discussion & field Visit & documentation.
• Track and Ensure Repayments of the Loan disbursed
• An Individual player with high performance and be a team player
• To Build and Nurture team & enable them to achieve high performance as per the branch capacity & budget.
• Lead generation & conversion for existing customers who require LAP/housing finance.
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form and follow-up to be don till disbursement stage

Job description

Posted On 31 Oct 2026

End Date 30 Nov 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Customer Service Officer - MF

Employment Type Permanent

Employment Category Office

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - MF

Division Inclusive Banking - MF

Zone South

State Tamil Nadu

PT Location Thiruvarur

Branch Code 1283

Skills

Skill

Working Language

Key Responsibilities:

• Sourcing of LAP & Housing finance through connectors & self-sourcing.
• Empanelment of New connecters to source business in HF & LAP
• Process of LAP & Micro Housing loan by accessing their income through personal discussion & field Visit & documentation.
• Track and Ensure Repayments of the Loan disbursed
• An Individual player with high performance and be a team player
• To Build and Nurture team & enable them to achieve high performance as per the branch capacity & budget.
• Lead generation & conversion for existing customers who require LAP/housing finance.
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form and follow-up to be don till disbursement stage