Customer Service Officer - MF

Equitas Small Finance Bank; Vadodara; Vor Ort; INR 240.000 - 360.000; Vollzeit

Zusammenfassung

Equitas Small Finance Bank is seeking a Customer Service Officer - MF in Baroda (Padra branch) to handle frontline customer interactions within Inclusive Banking - MF. The role requires 1-2 years of experience and is a permanent, office-based position in Baroda.

The incumbent will manage cash-related processes, NACH collections, disbursement support, and customer communications, ensuring timely file processing and adherence to service standards.

Qualifikationen

• Cash Management - Accounting of Cash and Banking the Cash
• File despatch as per timelines (PRDD)
• NACH Rejected Cash collections to be less than 10% of billing
• Disbursement Management (XMS upload and query resolution)
• FTR to be achieved as per matrix
• Repayment reminder call for Retail customers
• On-time closure of DCS summary and maintenance of Key Management Register
• Post despatch file quality FTR to be achieved as per matrix
• Management Retail stationery by indenting to OPS on need basis

Aufgaben

• Cash Management - Accounting of Cash and Banking the Cash
• File despatch as per timelines (PRDD)
• NACH Rejected Cash collections to be less than 10% of billing
• Disbursement Management (XMS upload and query resolution)
• FTR to be achieved as per matrix
• Repayment reminder call for Retail customers
• On-time closure of DCS summary and maintenance of Key Management Register
• Post despatch file quality FTR to be achieved as per matrix
• Management Retail stationery by indenting to OPS on need basis

Jobbeschreibung

Posted On 30 Oct 2026

End Date 13 Nov 2026

Required Experience 1 - 2 years

Basic Section

No. Of Openings 1

External Title Customer Service Officer - MF

Employment Type Permanent

Employment Category Office

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - MF

Division Inclusive Banking - MF

Zone West

Area Baroda

PT Location Baroda VF-BRODA

Branch Code 7046

Branch Name Padra

Skills

Skill

Working Language

Job Description

DESIRED RESULT

Cash Management - Accounting of Cash and Banking the Cash

File despatch as per timelines (PRDD)

NACH Rejected Cash collections to be less than 10% of billing

Disbursement Management (XMS upload and query resolution)

FTR to be achieved as per matrix

Repayment reminder call for Retail customers

On-time closure of DCS summary and maintenance of Key Management Register

Post despatch file quality FTR to be achieved as per matrix

Management Retail stationery by indenting to OPS on need basis