Customer Service Officer - Gold Loan

Equitas Small Finance Bank Ltd.; Puducherry; On-site; INR 180,000 - 320,000; Full time

Job summary

Equitas Small Finance Bank is seeking a Customer Service Officer for the Gold Loan division. The role involves field work, lead generation, repayment tracking, and end-to-end loan document handling.

The position requires 1-5 years of experience and a Bachelor of Computer Applications background. It is a permanent, field-based role focused on delivering Equitas products efficiently to customers.

Qualifications

• Experience requirement: 1-5 years.
• Education: Bachelor of Computer Applications preferred.

Responsibilities

• Processing & generating leads for Micro LAP & Micro Housing finance by accessing their income through personal discussion & field Visit.
• Track and Ensure Repayments of the Loan disbursed.
• Lead generation & conversion for existing micro finance members who require MICRO LAP or MICRO Housing.
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner.
• Sourcing & Completion of Loan document application form filling and follow-up to be done till disbursement stage.

Skills

Customer Focus

Innovation & Business Acumen

Leadership Through Sustainability

Education

Bachelor of Computer Applications

Job description

Required Experience 1 - 5 years

External Title Customer Service Officer - Gold Loan

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Department Gold Loan

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Gold Loan

Division Inclusive Banking - MF

Zone South

State Tamil Nadu

Region Mailaduthurai

Cluster Cuddalore

PT Location Nellikuppam

Branch Code 1308

Branch Name Nellikuppam

Skills

Skill

Customer Focus Innovation & Business Acumen Leadership Through Sustainability

Bachelor of Computer Applications

Working Language

Job Description

• Processing & generating leads for Micro LAP & Micro Housing finance by accessing their income through personal discussion & field Visit.
• Track and Ensure Repayments of the Loan disbursed
• Lead generation & conversion for existing micro finance members who require MICRO LAP or MICRO Housing
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form filling and follow-up to be done till disbursement stage