Customer Service Officer - Gold Loan

Equitas Small Finance Bank Ltd.; Madurai District; On-site; INR 279,000 - 446,000; Full time

Job summary

Equitas Small Finance Bank is hiring a Customer Service Officer - Gold Loan at Madurai, Tamil Nadu. The role focuses on cash management, file dispatch, and ensuring timely processing of gold loan operations.

Ideal candidates hold a Bachelor in Science, possess customer orientation, and have 1-2 years of experience. The position is permanent and based on site, with responsibilities spanning repayment reminders and DCS reconciliation.

Qualifications

• Bachelor in science is required.
• Customer orientation is essential.

Responsibilities

• Cash Management - Accounting of Cash and Banking the Cash
• File despatch as per timelines (PRDD)
• NACH Rejected Cash collections to be less than 10% of billing
• Disbursement Management (XMS upload and query resolution)
• FTR to be achieved as per matrix
• Repayment reminder call for Retail customers
• On-time closure of DCS summary and maintenance of Key Management Register
• Post despatch file quality FTR to be achieved as per matrix
• Management Retail stationery by indenting to OPS on need basis

Skills

Customer orientation

Education

Bachelor in science

Job description

Basic Section

Posted On 22 Sep 2026

End Date 22 Oct 2026

Required Experience 1 - 2 years

No. Of Openings 1

External Title Customer Service Officer - Gold Loan

Employment Type Permanent

Employment Category Field

Closing Date 22 Oct 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Department Gold Loan

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Gold Loan

Division Inclusive Banking - MF

Zone South

State Tamil Nadu

Region Madurai

Area Madurai

PT Location Madurai

Branch Code 1179

Skills

Skill

Customer orientation

Bachelor in science

Working Language

Job Description

Cash Management - Accounting of Cash and Banking the Cash

File despatch as per timelines (PRDD)

NACH Rejected Cash collections to be less than 10% of billing

Disbursement Management (XMS upload and query resolution)

FTR to be achieved as per matrix

Repayment reminder call for Retail customers

On-time closure of DCS summary and maintenance of Key Management Register

Post despatch file quality FTR to be achieved as per matrix

Management Retail stationery by indenting to OPS on need basis