Customer Service Officer - Gold Loan

Equitas Small Finance Bank; Erode, Coimbatore District; On-site; INR 240,000 - 340,000; Full time

Job summary

Equitas Small Finance Bank is seeking a Customer Service Officer - Gold Loan in Tamil Nadu (Ondipudur, Coimbatore area). The role supports gold loan operations within the Gold Loan Department, handling client interactions, processing requests and coordinating with branch teams.

The position requires a Bachelor of Arts and emphasizes service excellence, customer engagement, and achievement of targets in a branch setting in Coimbatore.

Qualifications

• Bachelor of Arts degree is required.
• Experience in customer service is preferred.

Responsibilities

• Achieve the defined disbursement targets for retail products.
• Improve collection efficiency & portfolio quality.

Skills

Leadership Through Sustainability

Education

Bachelor of Arts

Job description

External Title Customer Service Officer - Gold Loan

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Department Gold Loan

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Gold Loan

Division Inclusive Banking - MF

Zone South

State Tamil Nadu

Region Erode

Area Coimbatore

PT Location Coimbatore

Branch Code 1234

Branch Name Ondipudur

Skill

Leadership Through Sustainability

Bachelor of Arts

Job Description

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure

1 Achieve the defined Disbursement Targets for Retail Products 70% % of Achievement Annexure 1

2 Collection efficiency & Portfolio Quality 20% ED % and Bounce Resolution Annexure 2