Customer Service Officer

Equitas Small Finance Bank; Tiruchirappalli; On-site; INR 180,000 - 240,000; Full time

Job summary

Equitas Small Finance Bank is seeking a Customer Service Officer in Tamil Nadu to support branch operations and customer service functions. The role involves verification of loan documents alongside loan applications and maintaining branch and customer records, with a focus on accuracy and compliance.

The individual will update receipts, conduct tele-verification, manage the PDD register, and ensure timely banking of cash while addressing customer queries.

Qualifications

• Bachelor of Arts degree required.

Responsibilities

• Verify loan documents along with loan applications.
• Maintain branch and customer records.
• Update receipts and perform tele-verification.
• Maintain PDD register.
• Ensure branch compliance with statutory requirements—registers and posters; petty cash and key management.
• Address customer queries and provide timely responses.
• Ensure timely cash banking.
• Ensure compliance of cash receipting by field staff.
• Help the branch meet disbursement objectives.
• Complete document checks and tele verification on time.

Education

Bachelor of Arts

Job description

External Title Customer Service Officer

Employment Type Permanent

Employment Category Office

Closing Date 18 Oct 2026

Entity Equitas Small Finance Bank

Business Unit Assets

Department VF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer

Zone South 2

State Tamil Nadu

Branch Code 1326

Skill

Bachelor of Arts

Job Description

• Ensure Verification of Loan documents along with loan application
• Maintenance of branch and customer records
• Ensure updating of receipts and tele-verification
• Ensure maintenance of PDD register
• Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters. Petty cash management & key management.
• Attend to queries of customers and ensure that timely response is provided
• Ensure timely banking of cash
• Ensure Compliance of cash receipting of field staff
• Enable the branch meet the branch objectives of disbursement
• Completion of document checks and tele verification on time