Customer Service Officer - Retail

Equitas Small Finance Bank; Amaravati; On-site; INR 200,000 - 320,000; Full time

Job summary

Equitas Small Finance Bank is hiring a Customer Service Officer - Retail in Andhra Pradesh, based at Eluru under Inclusive Banking - SBL. You will support cash management, NACH processing, and retail mortgage operations, ensuring timely despatches and accurate record-keeping.

Join a permanent role in a busy, process-driven unit and contribute to customer service excellence across branches in Vizag region.

Responsibilities

• Cash Management - Accounting of Cash and Banking the Cash
• File despatch as per timelines (PRDD)
• NACH Rejected Cash collections to be less than 10% of billing
• Disbursement Management (XMS upload and query resolution)
• FTR to be achieved as per matrix
• Repayment reminder call for Retail customers
• On-time closure of DCS summary and maintenance of Key Management Register
• Post despatch file quality FTR to be achieved as per matrix
• Management Retail stationery by indenting to OPS on need basis

Job description

• Inclusive Banking - SBL>South>Andhra Pradesh>Andhra Pradesh>Vizag>Vizag>Eluru>4042>Tp Gudam(Tadepalligudem)

End Date 30 Sep 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Customer Service Officer - Retail

Employment Type Permanent

Employment Category Office

Closing Date 30 Sep 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Retail

Division Inclusive Banking - SBL

Zone South

State Andhra Pradesh

Region Andhra Pradesh

Area Vizag

PT Location Eluru

Branch Code 4042

Branch Name Tp Gudam(Tadepalligudem)

Skills

Skill

Working Language

Job Description

Cash Management - Accounting of Cash and Banking the Cash

File despatch as per timelines (PRDD)

NACH Rejected Cash collections to be less than 10% of billing

Disbursement Management (XMS upload and query resolution)

FTR to be achieved as per matrix

Repayment reminder call for Retail customers

On-time closure of DCS summary and maintenance of Key Management Register

Post despatch file quality FTR to be achieved as per matrix

Management Retail stationery by indenting to OPS on need basis