Customer Service Officer - MF

Equitas Small Finance Bank; Tiruchirappalli; On-site; INR 350,000 - 500,000; Full time

Job summary

Equitas Small Finance Bank seeks a Customer Service Officer - MF in Tamil Nadu (Mailaduthurai region). You will be responsible for processing and generating leads for Micro LAP and Micro Housing by assessing income through personal discussion and field visits.

You will track repayments, source and convert opportunities from existing micro finance members, and ensure delivery of Equitas products with prompt repayment and smooth document collection through disbursement.

Responsibilities

• Processing & generating leads for Micro LAP & Micro Housing by assessing income through personal discussion & field visits
• Track and ensure repayments of loans disbursed
• Lead generation & conversion for existing micro finance members who require Micro LAP or Micro Housing
• Ensure consistent delivery of Equitas products and services and prompt repayment in a cost-effective manner
• Sourcing & completion of loan document application forms and follow-up till disbursement

Job description

Posted On 16 Sep 2026

End Date 16 Oct 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Customer Service Officer - MF

Employment Type Permanent

Employment Category Office

Closing Date 16 Oct 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - MF

Division Inclusive Banking - MF

Zone South

State Tamil Nadu

Region Mailaduthurai

Branch Code 1291

Key Responsibilities:

• Processing & generating leads for Micro LAP & Micro Housing finance by accessing their income through personal discussion & field Visit.
• Track and Ensure Repayments of the Loan disbursed
• Lead generation & conversion for existing micro finance members who require MICRO LAP or MICRO Housing
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form filling and follow‑up to be done till disbursement stage