Customer Service Officer

Equitas Small Finance Bank; Sira; On-site; INR 167,000 - 312,000; Full time

Job summary

Equitas Small Finance Bank Ltd. is seeking a Customer Service Officer for the Sira branch in Karnataka. The role focuses on onboarding customers, achieving monthly CASA targets, and managing mapped book activities while ensuring compliance and clean audit outcomes.

The position is permanent and office-based in the Branch Banking division. As CSO, you will handle customer onboarding, manage NTB accounts, and contribute to revenue through Liabilities products while adhering to internal controls

Responsibilities

• CSO Service Quality: Welcome calling and onboarding customers (NTB accounts).
• CSO Quantitative Parameters: MoM CASA NTB targets and values.
• CSO Portfolio Management: TRV growth, mapped book meetings and coverage.
• CSO Compliance and Controls: Audit ratings and timely rectification of findings.

Job description

• Branch Banking>Rest of India 2>Karnataka>Karnataka>Rest of Bangalore>Rest of Bangalore>Karnataka>3014>Sira

Posted On 30 Oct 2026

End Date 29 Nov 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Customer Service Officer

Employment Type Permanent

Employment Category Office

Organisational

Entity Equitas Small Finance Bank

Business Unit Liabilities

Division/Function (SBU) Branch Banking

Department Branch Banking

Sub-Department Branch Banking

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer

Division Branch Banking

Zone Rest of India 2

Area Rest of Bangalore

Cluster Rest of Bangalore

Branch Code 3014

Branch Name Sira

Skills

Skill

Working Language

Job Description

Role Category Category Weightage Parameters Parameter Weight % Metro Urban SU Rural

CSO Service Quality 10% Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) 10% NA NA NA NA

CSO Quantitative Parameters 35% MoM CASA NTB (Nos) 7.5% 8 8 8 6

CSO Quantitative Parameters 35% Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) 20% 4 4 3 2

CSO Quantitative Parameters 35% LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income) 7.5% 1.8 1.5 1.2 1

CSO Portfolio Management 20% 3% MoM TRV Growth of Mapped Book 10% NA NA NA NA

CSO Portfolio Management 20% Mapped Book Customer meetings Coverage 5% NA NA NA NA

CSO Portfolio Management 20% Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book 5% NA NA NA NA

CSO Compliance and Controls 35% Audit Ratings: Branch Medium Risk or below
- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings 20% NA NA NA NA

CSO Compliance and Controls 35% Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting 15% NA NA NA NA