Customer Service Officer - Retail

Equitas Small Finance Bank; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Equitas Small Finance Bank Ltd. Khadki branch in Maharashtra is seeking a Customer Service Officer - Retail to handle walk-in customers, explain products, and uphold service standards.

You will process transactions, support loan servicing and EMI queries, verify documents for KYC, coordinate with sales and collections, and help maintain accurate records while ensuring regulatory compliance and smooth branch operations.

Qualifications

• Walk-in customers information and policy guidance.
• Handle customer queries and complaints within defined timelines.
• Process customer transactions and documentation.
• Assist in loan account servicing and EMI queries.
• Verify documents and ensure KYC/compliance.
• Coordinate with sales, credit and collections for service delivery.
• Maintain accurate records of interactions and requests.
• Adhere to policies, regulatory requirements and audit standards.
• Support branch operations and administrative activities.
• Promote cross-selling of retail financial products where applicable.

Responsibilities

• Attend walk-in customers and provide information regarding products, services, and company policies.
• Handle customer queries, requests, and complaints efficiently and within defined timelines.
• Process customer transactions, account servicing requests, and documentation.
• Assist customers in loan account servicing, EMI-related queries, statement requests, and foreclosure procedures.
• Verify customer documents and ensure compliance with KYC and operational guidelines.
• Coordinate with sales, credit, and collections teams for smooth customer service delivery.
• Maintain accurate records of customer interactions and service requests.
• Ensure adherence to company policies, regulatory requirements, and audit standards.
• Support branch operations and administrative activities.
• Promote cross-selling of retail financial products such as loans, insurance, and investment products where applicable.

Skills

Customer Focus

Team Working

Education

BCA

Job description

Posted On 26 Oct 2026

End Date 25 Nov 2026

Required Experience 1 - 3 years

Basic Section

No. Of Openings 1

External Title Customer Service Officer - Retail

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Retail

Division Inclusive Banking - SBL

Zone West

State Maharashtra

Region Pune

Area Pune

PT Location Maharashtra

Branch Code 9091

Branch Name Khadki

Skills

Skill

Customer Focus Team Working

BCA

Working Language

Job Description

• Attend walk-in customers and provide information regarding products, services, and company policies.
• Handle customer queries, requests, and complaints efficiently and within defined timelines.
• Process customer transactions, account servicing requests, and documentation.
• Assist customers in loan account servicing, EMI-related queries, statement requests, and foreclosure procedures.
• Verify customer documents and ensure compliance with KYC and operational guidelines.
• Coordinate with sales, credit, and collections teams for smooth customer service delivery.
• Maintain accurate records of customer interactions and service requests.
• Ensure adherence to company policies, regulatory requirements, and audit standards.
• Support branch operations and administrative activities.
• Promote cross-selling of retail financial products such as loans, insurance, and investment products where applicable.