Customer Relations & Office Operations Executive

TechAventure Infosolution LLP; Alappuzha; On-site; INR 250,000 - 420,000; Full time

Job summary

TechAventure Infosolution LLP in India is looking for a customer service professional to manage and resolve customer complaints across multiple channels, ensuring courteous and effective support. You will engage with customers via phone, email, and social media to uphold service standards.

The role emphasizes collaboration with internal teams to ensure seamless operations, analyze feedback, and implement improvements to processes and procedures.

Responsibilities

• Manage and resolve customer complaints professionally and courteously.
• Develop and implement effective customer relationship strategies to enhance satisfaction.
• Collaborate with internal teams to ensure seamless operations and high-quality service delivery.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Maintain accurate records of customer interactions and transactions.
• Provide exceptional customer service through various channels, including phone, email, and social media.

Job description

• Manage and resolve customer complaints professionally and courteously.
• Develop and implement effective customer relationship strategies to enhance satisfaction.
• Collaborate with internal teams to ensure seamless operations and high-quality service delivery.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Maintain accurate records of customer interactions and transactions.
• Provide exceptional customer service through various channels, including phone, email, and social media.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.