Customer Service Officer

Utkarsh Small Finance Bank; Chandigarh, Solan, Karnal; On-site; INR 240,000 - 360,000; Full time

Job summary

Utkarsh Small Finance Bank is seeking a Branch Operations/Customer Service role in Chandigarh. The candidate will service customers, handle CBS operations for various banking products, and process cash deposits and withdrawals at the branch.

The position involves profiling customers, providing financial planning and investment advice, and working toward cross-selling targets to improve customer experience and branch profitability. Freshers may apply with relevant BFSI exposure.

Qualifications

• Basic computer, communication & presentation skills.
• Good skills of Excel.
• Banking knowledge—candidates with basic knowledge of branch banking business and operations will be preferable.

Responsibilities

• Servicing the customers with high service standards.
• Ensuring timely CBS operations for banking products and services.
• Processing cash deposits, withdrawals, and branch transactions.
• Profiling customers and offering financial products to meet needs.
• Providing financial planning and investment advice.
• Aiming to achieve cross-selling targets and enhance customer experience.
• Coordinating audits, inspections, and control processes at the branch.
• Providing branch housekeeping and administrative support.
• Coordinating public relations activities and branch profitability tasks.

Skills

Basic computer

Excel

Banking knowledge

Education

Bachelor Degree

Job description

• Servicing the customers of the Bank. Ensuring the highest levels of service to the prospective as well as existing customers.
• Ensuring timely and accurate CBS operations for different products and services for customers.
• Ensuring smooth transactions like cash deposits / withdrawals, branch banking operations for different instruments, housekeeping, booking, Closing and likewise.
• Profiling customers and providing financial products to meet customer needs.
• Providing Financial Planning & Investment Advice.
• Achieving the business targets assigned in terms of cross selling with focus on existing customers and walk-ins, enhancing and upgrading the customer experience. Cross selling Lead generation / basic enquiry, liaising with Branch Head & product teams to offer right business solutions to the customer.
• Strong in business development skills to build & manage the business.
• Managing and enhancing the existing commercial portfolio and solicit acceptable new relationships in order to meet the pre-set financial and non-financial objectives.
• Maintaining a keen understanding of industry trends impacting clients and making appropriate recommendations as per communication strategy surrounding them.
• Ensuring timely share of internal communications received through mails from Administrative Offices / Supervisors.
• Provide administrative assistance at the branch including for proper housekeeping and organizing the branch.
• Ensuring coordination for all Audit / Inspection / Vigilance and control processes at Branch.
• Ensuring efficiency as per the standards in adherence to all the Processes and Policies of the Bank.
• Coordinating all public relations activities.
• Any other activity as assigned from time to time to enhance the Branch / Banks positioning and profitability.

EDUCATIONAL QUALIFICATIONS

Bachelor Degree in any specialisation.

RELEVANT JOB EXPERIENCE

• Minimum 1 year of relevant experience in BFSI sector, preferably Banking Operations experience. (Freshers may apply)

SKILLS & COMPETENCIES

• Basic computer, communication & Presentation skills
• Good skills of excel.
• Banking knowledge- candidates with basic knowledge of branch banking business and operations will be preferable.