Customer Service - International Voice Process - Virtual Interviews

Emblaze Hiring Solutions; Pune District, Ahmedabad District; Presencial; INR 260 000 - 380 000; Tempo integral

Resumo da oferta

Emblaze Hiring Solutions in Pune (India) is seeking candidates for a customer service role handling international client calls. You will understand queries, provide timely resolutions, and maintain professional communication to deliver high-quality experiences. Freshers with excellent English are welcome.

Prior international BPO experience is preferred. The role requires good verbal and written communication, active listening, and the ability to work across multiple applications in a 24/7

Qualificações

• Freshers with excellent English communication are welcome.
• Graduate/Undergraduate candidates can apply depending on process.
• Prior international BPO/customer service experience will be preferred.
• Excellent verbal and written communication and active listening skills.

Responsabilidades

• Handle inbound/outbound calls for international clients.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain professional communication and deliver high-quality customer experience.
• Identify customer requirements, troubleshoot basic issues, and provide appropriate solutions.
• Follow defined process guidelines, quality standards, and compliance requirements.
• Document customer interactions accurately in the CRM/system.
• Escalate complex issues to the appropriate team when required.
• Meet defined targets related to quality, productivity, customer satisfaction, and attendance.

Conhecimentos

English

Communication

Active listening

Problem solving

Customer service

Formação académica

Graduate/Undergraduate

Ferramentas

CRM

MS Office

Descrição da oferta de emprego

Job Responsibilities

• Handle inbound/outbound customer calls for international clients.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain professional communication and deliver a high-quality customer experience.
• Identify customer requirements, troubleshoot basic issues where applicable, and provide appropriate solutions.
• Follow defined process guidelines, quality standards, and compliance requirements.
• Document customer interactions accurately in the CRM/system.
• Escalate complex issues to the appropriate team whenever required.
• Meet defined targets related to quality, productivity, customer satisfaction, and attendance.

Eligibility

• Graduate / Undergraduate candidates can apply, depending on the process.
• Freshers with excellent English communication skills are welcome.
• Candidates with prior international BPO/customer service experience will be preferred.
• Excellent verbal and written communication and active listening skills.
• Comfortable working in 247 rotational shifts.
• Basic computer knowledge and ability to work on multiple applications.
• Candidates should be customer-focused, confident, and professional.

Skills Required

• Excellent spoken English and neutral/global accent.
• Strong communication and interpersonal skills.
• Good listening and problem-solving abilities.