Customer Service Executive – Voice Process

WNS; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

WNS in Pune is hiring Customer Service Executives for a Voice Process role suitable for freshers and candidates with up to 2 years of experience. You will handle inbound and outbound customer interactions, resolve queries, and provide accurate product information.

The role requires fluent English, basic computer skills, and willingness to work in rotational shifts. Graduate or undergraduate candidates are welcome to apply.

Qualifications

• Strong spoken and written English communication.
• Graduate or undergraduate eligibility as per company policy.
• Basic computer knowledge and MS Office skills.
• Good problem-solving and interpersonal skills.

Responsibilities

• Handle inbound/outbound customer interactions.
• Resolve customer queries and complaints professionally.
• Provide accurate product/service information.
• Coordinate with internal teams for issue resolution.
• Meet quality and performance targets.

Skills

English communication

Interpersonal skills

Problem solving

Customer focus

Education

Graduate or Undergraduate candidates

Tools

MS Office

Job description

Are you a fresher or have 0–2 years of experience and confident in communicating with customers?

We’re hiring Customer Service Executives for our Voice Process in Pune.

Who Should Apply?

• Graduate / Undergraduate candidates, as per company eligibility
• 0–2 years of experience in Customer Service, BPO, Call Centre or related roles
• Strong spoken and written English communication
• Basic computer knowledge & MS Office skills
• Good problem-solving and interpersonal skills
• Customer-focused attitude and willingness to learn
• Comfortable working in rotational shifts

Weekly Off: 2 rotational week offs

• Handle inbound/outbound customer interactions
• Resolve customer queries and complaints professionally
• Provide accurate product/service information
• Coordinate with internal teams for issue resolution
• Meet quality and performance targets

Freshers with excellent English communication skills are encouraged to apply!

Important: This opportunity is specifically for candidates who are comfortable with a voice/customer-facing role in Pune and rotational shifts. Please apply only if your profile matches the above requirements.