Customer Support Executive

Spes Staffing Solutions; Pune District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Two-way cab facility for both pick-up and drop

Performance-based incentives

Career growth opportunities

Training and development programs

Job summary

Spes Staffing Solutions is hiring a Customer Support Executive for International Voice and Blended processes in Pune District, Maharashtra. This position involves handling customer queries, providing resolutions, and ensuring high customer satisfaction. Both freshers and experienced candidates are welcome to apply. Successful candidates will benefit from competitive salaries, attractive performance-based incentives, and opportunities for career growth and training. Candidates with strong communication skills and a customer-centric approach are encouraged to apply.

Qualifications

• Excellent verbal and written communication skills in English.
• Comfortable working in rotational shifts (including night shifts).
• Basic computer knowledge.

Responsibilities

• Handle inbound and outbound customer interactions (voice and non-voice).
• Resolve customer queries efficiently and professionally.
• Provide accurate information about products/services.
• Maintain quality standards and meet performance metrics.
• Document customer interactions in CRM systems.
• Work collaboratively with team members and support functions.

Skills

Strong communication and interpersonal skills

Customer-centric approach

Problem-solving ability

Ability to multitask and work under pressure

Education

Undergraduate/Graduate

Job description

Job Title: Customer Support Executive International Voice & Blended Process

Location: Pune ( Viman nagar, Magarpatta, Hinjinwadi, Yerwada )

Contact: HR Shivam 9156044437

Job Overview

We are hiring enthusiastic and customer-focused individuals for International Voice and Blended (Voice + Chat/Email) processes. The role involves handling customer queries, providing resolutions, and ensuring a high level of customer satisfaction.

Salary

• Freshers: Up to 3 LPA
• Experienced Candidates: Up to 6 LPA
• Incentives: Attractive performance-based incentives (over and above salary)

Key Responsibilities

• Handle inbound and outbound customer interactions (voice and non-voice)
• Resolve customer queries efficiently and professionally
• Provide accurate information about products/services
• Maintain quality standards and meet performance metrics
• Document customer interactions in CRM systems
• Work collaboratively with team members and support functions

Eligibility Criteria

• Education: Undergraduate/ Graduate can apply
• Experience:
  • Freshers are welcome
  • Up to 5 years of experience for senior roles
• Excellent verbal and written communication skills in English
• Comfortable working in rotational shifts (including night shifts)
• Basic computer knowledge

Skills Required

• Strong communication and interpersonal skills
• Customer-centric approach
• Problem-solving ability
• Ability to multitask and work under pressure

Compensation & Benefits

• Competitive salary package
• Two-way cab facility for both pick-up and drop
• Performance-based incentives
• Career growth opportunities
• Training and development programs

Contact: HR Shivam 9156044437

[e-mail]