Customer Service Executive - Two Wheeler Loans - Katni - Astha Complex - CSE*

Tata Capital; Katni; On-site; INR 210,000 - 290,000; Full time

Job summary

Tata Capital is hiring for a Loan Disbursement Associate to assist the supervisor in processing loan disbursements with minimal delinquency. You will collect customer documents, validate them, and log cases as per SOP.

Under supervision, you will meet customer requirements and cross-sell multiple products while ensuring compliance with Audit and RBI regulations. This role suits a graduate looking to start a banking career in Katni, Madhya Pradesh.

Qualifications

• Assist in disbursement of loans with minimum delinquency.
• Collect documents from customers and validate as per norms.
• Log cases in system per SOP and follow disbursement process.
• Meet customer requirements and cross-sell products under supervision.
• Empanelment of new vendors and developing relationships.
• Ensure compliance with Audit/RBI regulations.

Responsibilities

• Identify customers for potential business with supervisor guidance.
• Validate customer documents as per organisation norms.
• Log cases in the system as per SOP and track disbursement progress.
• Meet customer requirements and cross-sell products under guidance.
• Assist in empanelment of vendors and relationship building.
• Ensure compliance to Audit and RBI regulations with supervisor support.

Skills

Loan disbursement

Customer interaction

Documentation collection

SOP logging

RBI compliance

Education

Under Graduate/ Graduate in any discipline

Job description

Job Description:

To help the Supervisor / Manager for the disbursement of Loans with minimum delinquency.

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Under Graduate/ Graduate in any discipline