Customer Service Executive - Two Wheeler Loans

Tata Capital; Palakkad; On-site; INR 200,000 - 320,000; Full time

Job summary

Tata Capital in Palakkad, Kerala is seeking a customer service oriented professional to handle inquiries and resolve issues related to loan products. You will provide timely information, build lasting customer relationships, and collaborate with internal teams to resolve complex complaints.

The role emphasizes maintaining up-to-date knowledge of Tata Capital loan offerings and identifying opportunities to upsell financial products to customers. This position is based on-site in Palakkad, Kerala.

Qualifications

• Handle customer inquiries with professionalism.
• Provide timely and accurate information about loan products and services.
• Develop knowledge of Tata Capital loan products and services.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about loan products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain knowledge of loan products and services.
• Identify opportunities to upsell and cross-sell relevant financial products.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about loan products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain knowledge of loan products and services.
• Identify opportunities to upsell and cross-sell relevant financial products.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.