Customer Service Executive - Two Wheeler Loan Processing

Tata Capital Finance Ltd; Cuttack; On-site; INR 240,000 - 360,000; Full time

Job summary

Tata Capital Finance Ltd in Cuttack invites applications for a Customer Service Executive – Two Wheeler Loans. Under supervision, you will identify potential customers, collect documents, validate per norms, log cases in the system and support disbursement processes.

You will strive to meet customer requirements, cross-sell products under guidance, assist in vendor empanelment and help ensure compliance with audit and RBI regulations.

Responsibilities

• Identify customers for potential business with guidance from Supervisor/Manager
• Collect documents from customers and validate as per organization norms
• Log the case in the system as per SOP and support the disbursement process
• Fulfil sanction ratio as per organisation requirement
• Meet customer requirements and cross-sell multiple products under supervision
• Assist in empanelment of new vendors and develop relationships with them
• Ensure compliance to all Audit / RBI regulations under guidance of Manager/Supervisor

Job description

Customer Service Executive - Two Wheeler Loans - Cuttack - NSCB Shopping Arcade - CSE*

Perform the following under the guidance/direction of Supervisor/Manager.

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.