Customer Service Executive Travel Process | 6+ Mths - 2 yr | Mumbai

Gryphon Hytech Services; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Gryphon Hytech Services in Mumbai is seeking a Customer Service Executive to manage travel process inquiries from clients. The role requires clear communication and a proactive service mindset.

You will work in a 24x7 shift with 5 days on and 2 rotational week-offs; training will run 20–25 days, followed by assessments including voice and written versant, and typing test.

Qualifications

• 6–24 months experience in customer service.
• Excellent English communication with Versant 5 level.
• Location in Mumbai (Chandiwali) and travel process exposure.

Responsibilities

• Handle travel process inquiries and customer interactions.
• Maintain professional communication to resolve issues and ensure service quality.

Skills

English communication

Job description

Role - Customer Service Executive

Process - Travel Process

Location - Chandiwali , Mumbai

Experience - 6 - 24 months Experiencein Customer Service

Training Days - 20- 25 Days

Assessments - For 6 - 12 mths - Voice & Written versant,

For 24 mths+ - Typing Test

Skill Sets - Excellent English Communication(Versant 5 Level)

Shifts - 24*7 Shift (Males) 7am to 10pm (Females)

Working and Week Offs - 5 days Working & 2 rotational week-off