Customer Service Executive - Tata Communications - Pune

VIHU; Maharashtra; On-site; INR 300,000 - 500,000; Full time

Job summary

Join Tata Communications as a Sr. Customer Service Executive in Kolkata, West Bengal, to support our Customer Service Operations. You will handle inquiries across channels, resolve issues, and collaborate with the team to improve processes and customer satisfaction.

We seek candidates with a related degree and 0–4 years experience, strong communication skills, and a collaborative mindset to deliver exceptional service in a dynamic environment.

Qualifications

• Bachelor's degree in a related field preferred.
• 0 - 4 years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and adapt to evolving customer needs.

Responsibilities

• Provide top-notch customer service through various communication channels.
• Address customer inquiries, resolve issues, and ensure satisfaction.
• Collaborate with team members to optimize customer support processes.
• Maintain accurate records of customer interactions and transactions.
• Strive to exceed customer expectations and contribute to a positive customer experience.

Skills

Customer service

Communication skills

Teamwork

Freshers welcome

Education

Bachelor's degree in related field

Job description

Job Requirements

Job Title: Sr. Customer Service Executive - Customer Service Operations

Company Name: Tata Communications

Location: Pune

Salary: Competitive salary range per annum

Qualification

• Bachelor's degree in a related field preferred
• 0 - 4 years of customer service experience

Job Description

Join Tata Communications as a Sr. Customer Service Executive in Kolkata, West Bengal, and be part of our dedicated Customer Service Operations team. Whether you're an experienced professional or just starting your career, if you have a passion for delivering exceptional customer service, we welcome your application.

Key Responsibilities

• Provide top-notch customer service through various communication channels.
• Address customer inquiries, resolve issues, and ensure satisfaction.
• Collaborate with team members to optimize customer support processes.
• Maintain accurate records of customer interactions and transactions.
• Strive to exceed customer expectations and contribute to a positive customer experience.

Qualifications

• A bachelor's degree in a related field is preferred.
• While prior customer service experience is beneficial, freshers are encouraged to apply.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and adapt to evolving customer needs.
• Willingness to learn and adhere to Tata Communications' service standards.
• Join Tata Communications and embark on a rewarding career in customer service. We offer a competitive annual salary, along with opportunities for career growth and development.

FAQs

1Q: What qualifications are required for this role? A: We prefer candidates with a bachelor's degree in a related field. While prior customer service experience is beneficial, freshers are welcome to apply.

2Q: What is the salary range for this position? A: The salary for this position is competitive and will be discussed during the interview process, based on experience and qualifications.

3Q: Is prior customer service experience necessary? A: While previous experience is advantageous, we encourage candidates with varying levels of experience, including freshers, to apply.

4Q: Where is the location of the job? A: The job is based in Kolkata, West Bengal.