Junior Customer Service Executive - India Operations

Tata Communications; Chittoor; On-site; INR 360,000 - 400,000; Full time

Benefits offered by this job

Learning & Development Support

Health & Wellness Support

Transport / Travel Support

Free Meal

Performance Bonus

Relocation Assistance

Job summary

Tata Communications is seeking a Junior Customer Service Executive in India to support day-to-day network operations under direct supervision. You will assist with maintaining network tools and equipment, support installations, and ensure daily site activities run smoothly.

The role offers exposure to a leading global digital ecosystem provider with opportunities to learn and grow, including learning & development support and health and wellness benefits.

Qualifications

• Experience in customer service or operations is desirable.
• Familiarity with network operations is a plus.

Responsibilities

• Support day-to-day network operations under direct supervision.
• Maintain and administer network tools and equipment.
• Assist with installations as required.
• Maintain daily site activities and routines.
• Ensure SLA targets are achieved and work proactively to maintain them.

Job description

Responsibilities

• Operational role that works under direct supervision, responsible for day-to-day network operations support Responsibilities


• Maintaining, administering network tools and equipment


• Assisting with and implementing installations as required


• Maintain daily site activities and routines.


• Ensure SLA are achieved work proactively to maintain the same.

Role Category

Customer Success, Service & Operations - Other

Skills highlighted with ‘‘ are preferred keyskills

The Company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk. With its solutions orientated approach, proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services.

Tata Communications carries around 30% of the world’s internet routes and connects businesses to 80% of the world’s cloud giants and 4 out of 5 mobile subscribers. The Company’s capabilities are underpinned by its global network, the world’s largest wholly owned subsea fibre backbone and a Tier-1 IP network with connectivity to 190+ countries and territories around the world. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange. Tata Communications has been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. From utility to transformation, connectivity is an essential fabric of sustenance for the economy. Tata Communications is committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.

Vision & Mission

Vision

To deliver a New World of CommunicationsTM to advance the reach and leadership of customers as a global digital ecosystem enabler.

Mission

To enable enterprises to succeed in the new world of digital (technologies and business models) by being borderless and always available (to our customers and partners).

Junior Customer Service Executive in Tata Communications typically earns between ₹3.6 - ₹4 L/yr

See detailed salary breakup

Benefits

• Learning & Development Support


• Health & Wellness Support


• Transport / Travel Support


• Free Meal


• Performance Bonus


• Relocation Assistance

Key Highlights at Tata Communications

• Work Life


• Highly rated


• Company Culture


• Highly rated


• Job Security


• Highly rated

Awards & Recognitions

• 2024 Tata Communications wins 2 Awards at MEF’s NaaS Excellence Awards


• 2024 Tata Communications has achieved strategic recognition as a GLF (Global Leaders’ Forum) compliant carrier against voice fraud, marking the fourth consecutive year of this achievement


• 2024 Tata Communications GlobalRapide Wins Best UCaaS Provider Multinational Award at UC Awards


• 2024 Winners of Future Digital Awards for Private Cellular Network Innovation


• 2024 Tata Communications awarded 'Global Migration Partner' & 'India Partner of the Year' by Genesys


• 2024 Tata Communications triple triumph at Global InfoSec Awards


• 2024 Tata Communications JAMVEE wins the Digital Initiative of the Year (India) Award