Customer Service Executive - Infosys - Pune

VIHU; Marunji; On-site; INR 225,000 - 450,000; Full time

Job summary

Infosys is seeking a Customer Service Executive to join our support team in Kolkata, West Bengal. You will handle inquiries across chat and phone, assist customers, and maintain accurate records to ensure seamless service delivery.

The role welcomes freshers and candidates with up to 5 years of experience, with a focus on clear communication, problem solving, and customer-centric service. A competitive salary ranges from 2.25 to 4.5 LPA, based on experience.

Qualifications

• High school diploma or equivalent.
• 0–5 years of customer service experience.
• Exceptional communication and problem-solving skills.
• Ability to excel in a fast-paced, customer-centric environment.
• Eagerness to learn and adapt to emerging technologies.

Responsibilities

• Provide outstanding customer service through various channels, including chat and phone.
• Assist customers with inquiries, troubleshooting, and issue resolution.
• Maintain meticulous customer records and documentation.
• Collaborate effectively with team members to meet and exceed service targets.
• Create positive and lasting customer experiences.

Skills

Customer service

Education

High school diploma

Job description

Job Requirements

Job Title: Customer Service Executive

Company Name: Infosys

Location: Pune

Salary: Competitive salary range per annum

Qualification

• High school diploma or equivalent
• 0 - 5 years of customer service experience

Job Description

Join Infosys as a Customer Service Executive in Kolkata, West Bengal, and become an integral part of our customer support team.

Key Responsibilities

• Provide outstanding customer service through various channels, including chat and phone.
• Assist customers with inquiries, troubleshooting, and issue resolution.
• Maintain meticulous customer records and documentation.
• Collaborate effectively with team members to meet and exceed service targets.
• Create positive and lasting customer experiences.

Qualifications

• High school diploma or equivalent.
• While previous customer service experience is an advantage, we welcome candidates without prior experience.
• Exceptional communication and problem-solving skills.
• Ability to excel in a fast-paced, customer-centric environment.
• Eagerness to learn and adapt to emerging technologies.
• Join Infosys and embark on a fulfilling career in customer service. We offer a competitive annual salary ranging from 2.25-4.5 Lacs per annum, based on experience and performance.

FAQs

1Q: What qualifications are required for this role?

A: We require a high school diploma or equivalent. Previous customer service experience is advantageous but not mandatory.

2Q: What is the salary range for this position?

A: The salary for this position is competitive and will be discussed during the interview, contingent on experience and performance.

3Q: Is prior customer service experience necessary?

A: While previous experience is beneficial, we encourage individuals with various experience levels, including freshers, to apply.

4Q: What is the work location for this position?

A: The role is based in Kolkata, West Bengal.