Customer Service Executive ( Rotational Shift )

Navkar Business Services; Mumbai City; On-site; INR 250,000 - 380,000; Full time

Job summary

Navkar Business Services is seeking a proactive Customer Service Executive to assist residents with inquiries, leasing documentation, and maintenance requests. The role emphasizes clear English communication and timely, accurate information exchange.

You will interact with property managers, leasing teams, and maintenance staff to ensure tenant satisfaction and smooth operations. A Bachelor's degree is preferred, with experience in customer service in a property-related field advantageous.

Qualifications

• Bachelor's degree or higher.
• Excellent verbal and written English communication.
• Experience in customer service, preferably in property management.
• Strong interpersonal and problem-solving skills.
• Proficient with MS Office and property management software.

Responsibilities

• Respond to general property inquiries and provide accurate information to applicants.
• Handle maintenance requests and ensure timely follow-up and resident satisfaction.
• Communicate about rent payments, due dates, and payment portals.
• Maintain accurate records of resident interactions and requests.
• Collaborate with property managers, leasing teams, and maintenance teams.
• Support marketing, communication, and resident engagement activities.
• Participate in projects requiring English language support.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Multitasking

Time management

Teamwork

Education

Bachelor's degree

High school diploma

Tools

MS Office

Yardi

Outlook

Job description

Position Customer Service Executive

Job Brief:

We are looking for a proactive, detail-oriented, and customer-focused English-speaking Customer Service Representative to assist in handling resident inquiries, lease-related documentation, and maintenance requests for our residential properties. This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams.

Roles and Responsibilities:

• Respond to general property inquiries and provide accurate, policy-aligned information of Leasing to applicants, take applicant details
• Handle maintenance requests and ensure timely follow-up and resident satisfaction.
• Communicate clearly and consistently about rent payments, Rent due dates and payment portals
• Maintain accurate and up-to-date records of resident interactions, issues, and requests.
• Collaborate closely with property managers, leasing teams, Maintenance / Workorder Team
• Support marketing, communication, and resident engagement activities.
• Participate in special tasks or projects requiring English language support.

Requirements and Skills:

• Bachelors.
• Excellent verbal and written communication skills in English.
• Previous experience in customer service, preferably in property management or a similar field.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
• Exceptional problem-solving abilities with a customer-focused mindset.
• Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
• Ability to multitask and manage time efficiently in a fast-paced environment.
• High school diploma or equivalent; Associates degree or higher is a plus.
• Ability to work independently and as part of a team.