Associate

Cogneesol; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 500,000; Full time

Job summary

Cogneesol is seeking a detail-oriented Support Executive located in Sahibzada Ajit Singh Nagar, Punjab, to manage tenant inquiries and assist in resolving violations for US clients. The role requires good communication skills and a strong attention to detail.

Candidates should have 0–2 years of relevant experience and be ready to work in US time zones. This opportunity emphasizes accuracy and compliance while collaborating closely with internal teams.

Qualifications

• 0–2 years of experience in client support, customer service, or a similar role.
• Strong attention to detail and ability to maintain accurate documentation.
• Good English communication skills.

Responsibilities

• Process violations accurately.
• Respond to tenant queries.
• Assist in violation resolution.

Skills

Written communication skills

Verbal communication skills

Attention to detail

Ability to meet deadlines

Education

Graduation or equivalent

Tools

ERP systems (Yardi or similar)

Job description

Role Summary

We are seeking a detail-oriented Support Executive to manage tenant inquiries and assist in the timely resolution of violations for US-based clients. The role focuses on accuracy, compliance, and timely processing while working closely with internal teams.

Key Responsibilities

• Process violation accurately
• Respond to tenant queries
• Review and assist in violation resolution
• Coordinate with internal reviewers and supervisors
• Maintain proper documentation and file organization
• Support month-end and reporting activities as required

Required Skills & Qualifications

• Qualification: Graduation or equivalent
• Experience: 0–2 years in client support, customer service, or similar role
• Good written and verbal English communication skills
• Strong attention to detail and accuracy
• Ability to meet daily deadlines

Preferred Skills

• Exposure to property management processes
• Experience in handling customer queries and case resolution workflows
• Familiarity with ERP systems such as Yardi or similar
• Prior experience working with US clients

Work Expectations

• Ability to work independently with minimal supervision
• Willingness to work in US time zones
• Comfortable working in a process-driven environment