Customer Service Executive - Personal Loans - Direct - Nagole - Vasantha Arcade - CSE

Tata Capital; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital in Hyderabad invites applications for a role focused on customer onboarding and financial product cross-selling. With guidance from a supervisor, you will identify potential customers, collect and validate documents, and log cases into the system per SOP to facilitate disbursement.

You will meet customer requirements, cross-sell multiple products, and assist in empanelment of new vendors while ensuring compliance with Audit and RBI regulations.

Qualifications

• Undergraduate/Graduate in any discipline.
• Document collection and validation per norms.
• Logging the case in the system per SOP and processing disbursement.
• Meet customer requirements and cross-sell multiple products.
• Ensure compliance with Audit / RBI regulations.

Responsibilities

• Identify potential customers with supervisor guidance.
• Collect and validate documents as per norms.
• Log cases in the system and process disbursement.
• Meet customer needs and cross-sell multiple products.
• Assist in empanelment of new vendors and build relationships.
• Ensure compliance with Audit and RBI regulations.

Skills

Customer handling

Cross-selling

Documentation

Compliance

Education

Undergraduate/ Graduate in any discipline

Job description

Job Description:

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Qualifications

Under Graduate/ Graduate in any discipline

Requirements: