Customer Service Executive Jobs in Startek - Bengaluru, Karnataka, India

VIHU; Bengaluru; Hybrid; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Dynamic environment

Flexible work options

Job summary

Startek, a global leader in customer experience management, is hiring Customer Service Executives for our Bengaluru office. The role involves managing customer interactions across phone and chat, delivering high-quality service and effective issue resolution.

Freshers and experienced candidates are welcome in a dynamic, growth-focused environment. The position offers a hybrid work arrangement with opportunities for career advancement and a competitive salary based on experience.

Qualifications

• High school diploma or equivalent required.
• 0–5 years of customer service experience; freshers welcome.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, customer-focused environment.
• Willingness to learn new technologies and processes.
• Teamwork and collaboration with Startek team.

Responsibilities

• Provide Excellent Service: Deliver outstanding customer service via phone and chat, representing Startek's commitment to quality.
• Handle Inquiries: Assist customers with questions, issues, and requests, ensuring timely resolutions.
• Maintain Records: Document customer interactions and resolutions in the system to ensure compliance.
• Collaborate Effectively: Work closely with team members to meet service targets and enhance performance.
• Enhance Customer Experience: Strive to deliver a positive experience in every customer interaction.
• Adapt to Changes: Quickly adapt to new technologies and procedures for efficient support.
• Manage Escalations: Handle and escalate complex issues to senior team members as needed.
• Stay Informed: Keep up-to-date with Startek's products, services, and policies.
• Follow Procedures: Adhere to Startek policies to maintain quality.
• Offer Feedback: Provide insights to improve processes.

Skills

Strong communication

Problem-solving

Education

High school diploma or equivalent

Job description

Job Requirements

• Job Title: Customer Service Executive Jobs in Startek - Bengaluru
• Location: Bengaluru, Karnataka, India
• Salary: Competitive salary range per annum
• Qualification: High school diploma or equivalent
• Work Experience: 0 - 5 years of customer service experience

Job Description

Startek, a leading global provider of customer experience management, is hiring Customer Service Executives for our Bengaluru office. This is a fantastic opportunity for individuals passionate about delivering exceptional customer service and eager to advance their careers in a dynamic environment. At Startek, you will be integral to ensuring high-quality support and resolving customer issues effectively.

As a Customer Service Executive at Startek, you will be responsible for managing customer interactions across various channels, including phone and chat, ensuring each interaction meets our high standards for service excellence. We welcome both experienced professionals and freshers to apply.

Responsibilities

• Provide Excellent Service: Deliver outstanding customer service via phone and chat, representing Startek's commitment to quality.
• Handle Inquiries: Assist customers with their questions, issues, and requests, ensuring timely and effective resolutions.
• Maintain Records: Accurately document customer interactions and resolutions in our system to ensure compliance with Startek's standards.
• Collaborate Effectively: Work closely with team members to meet service targets and enhance overall team performance at Startek.
• Enhance Customer Experience: Strive to deliver a positive experience in every customer interaction, aligning with Startek's service goals.
• Adapt to Changes: Quickly adapt to new technologies and procedures to provide efficient and effective customer support.
• Manage Escalations: Handle and escalations complex customer issues to senior team members as needed, ensuring prompt resolutions.
• Stay Informed: Keep up-to-date with Startek's products, services, and policies to provide accurate and relevant information to customers.
• Follow Procedures: Adhere to all Startek policies and procedures to maintain service quality and consistency.
• Offer Feedback: Provide insights and feedback to help improve Startek’s customer service processes and team dynamics.

Requirements

• Education: High school diploma or equivalent required; higher qualifications are a plus.
• Experience: 0 - 5 years of experience in customer service; both freshers and experienced candidates are welcome.
• Skills: Strong communication and problem-solving skills are essential for success in this role at Startek.
• Environment: Ability to work efficiently in a fast-paced, customer-focused environment.
• Technology: Comfort with learning and using new technologies relevant to Startek’s operations.
• Teamwork: Excellent collaboration skills to work effectively with the Startek team.
• Adaptability: Willingness to adapt to new processes and feedback for continuous improvement.
• Customer Orientation: A passion for delivering exceptional customer service and ensuring customer satisfaction at Startek.

Benefits

• Competitive Salary: Enjoy a competitive annual salary based on experience and performance at Startek.
• Career Advancement: Access to opportunities for career growth and professional development within Startek.
• Dynamic Environment: Work in a supportive and dynamic team environment that values your contributions.
• Flexible Work Options: Benefit from flexible working arrangements, including remote work opportunities where applicable.

FAQ's

• 1Q: What qualifications are required for this role? A: We require a high school diploma or equivalent. Previous customer service experience is beneficial but not mandatory.
• 2Q: What is the salary range for this position? A: The salary for this position is competitive and will be discussed during the interview, based on experience and performance.
• 3Q: Is prior customer service experience necessary? A: While prior experience is helpful, we welcome candidates with varying levels of experience, including freshers.
• 4Q: Is this a hybrid work environment? A: Yes, this position offers a hybrid work environment, allowing flexibility in work arrangements.