Customer Service Executive - Non Voice

Mamaearth; Gurugram District; On-site; INR 250,000 - 380,000; Full time

Job summary

Mamaearth in Gurgaon is seeking a Customer Service Executive for chat processes. You will handle customer queries via chat, provide product/order information, and ensure timely, professional responses.

The role requires a graduate with excellent written English, familiarity with CRM systems, and typing proficiency; prior chat/email support is preferred. The shift is fixed morning with 6-day workweek and roster off.

Qualifications

• Graduate in any discipline.
• Excellent written English communication skills.
• Prior experience in Chat/Email Customer Support is preferred.
• Basic computer skills and typing proficiency.
• Willing to work 6 days a week with roster off.

Responsibilities

• Handle customer queries via chat in a timely and professional manner.
• Resolve customer concerns while ensuring high customer satisfaction.
• Provide accurate information about products, orders, and services.
• Escalate complex issues to relevant teams when required.
• Maintain accurate records of customer interactions in the CRM.

Skills

Written English

Chat/Email support

CRM usage

Education

Graduate degree

Job description

Customer Service Executive Chat Process

Location: Gurgaon
Working Days: 6 Days (Roster Off)
Shift: Fixed Morning Shift

Key Responsibilities:

• Handle customer queries via chat in a timely and professional manner.
• Resolve customer concerns while ensuring high customer satisfaction.
• Provide accurate information about products, orders, and services.
• Escalate complex issues to the relevant teams when required.
• Maintain accurate records of customer interactions in the CRM.

Requirements:

• Graduate in any discipline.
• Excellent written English communication skills.
• Prior experience in Chat/Email Customer Support is preferred.
• Basic computer skills and typing proficiency.
• Comfortable working 6 days a week with a roster off.