Customer Service Executive (Voice Process)

Mamaearth; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Mamaearth in Gurgaon invites a Customer Support Executive to handle inbound/outbound calls and resolve queries with English and Hindi fluency. You will maintain CRM notes, provide product information, and ensure high satisfaction while working a fixed morning shift.

Qualifications include graduation in any discipline, strong communication, and prior customer service experience; six-day work week with rostered off days is required.

Qualifications

• Graduate in any discipline.
• Excellent communication skills in English & Hindi.
• Customer service experience preferred.
• Comfortable working 6 days a week with a roster off.

Responsibilities

• Handle inbound/outbound customer calls.
• Resolve customer queries and complaints professionally.
• Provide accurate product/service information.
• Maintain high customer satisfaction and quality standards.
• Update customer interactions in the CRM.

Skills

English

Hindi

Customer service

Education

Graduate in any discipline

Tools

CRM

Job description

Customer Support Executive Voice Process

Location: Gurgaon
Working Days: 6 Days (Roster Off)
Shift: Fixed Morning Shift

Job Responsibilities:

• Handle inbound/outbound customer calls.
• Resolve customer queries and complaints professionally.
• Provide accurate product/service information.
• Maintain high customer satisfaction and quality standards.
• Update customer interactions in the CRM.

Requirements:

• Graduate in any discipline.
• Excellent communication skills in English & Hindi.
• Customer service experience preferred.
• Comfortable working 6 days a week with a roster off.

Contact HR : 9821998604 (Shreyas)