Customer Service Executive (Last Mile Delivery)

Niyo; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Group Medical Insurance

Personal Accident Insurance

Term Life Insurance

Job summary

Niyo is seeking a Customer Service Executive – Forex Cash Delivery to join our frontline team in Gurugram. You will handle document collection, verify KYC, and assist with secure cash handover for forex orders.

The role requires clear English and Hindi communication, a presentable personality, and the ability to engage with customers, including high-net-worth individuals, while promoting Niyo Forex services.

Qualifications

• Bachelor's degree in any stream.
• Excellent English and Hindi communication, with local language proficiency.
• Interpersonal skills with ability to engage with HNI customers and understand KYC processes.

Responsibilities

• Engage with customers for delivery and fulfilment of Forex Cash orders.
• Collect documents before handover and assist with verification and secure cash handover guidance.
• Promote Niyo Forex services and related products to customers and maintain relationships.

Skills

Communication skills

Interpersonal skills

Financial product knowledge

Education

Bachelor's degree

Job description

Customer Service Executive (Last Mile Delivery)

0-5 Years

Full-Time

Role: Customer Service Executive – Forex Cash Delivery

Brief Description of Company: Niyo was founded in 2015 with the vision of changing the way Indians approach their finances – no matter where they work, what they earn, or how tech-savvy they are. To date, we've raised $179.3 Million in funding and have maintained a sharp focus on identifying customers' banking pain points and crafting solutions that improve their experience.

Niyo has grown from a startup to a robust player in the digital fin-space, catering to over a million customers. Our flagship offerings include:

• Niyo Global Card which allows users to spend abroad without any hidden markup fees on a single card to facilitate international payments and travel-related services.

About the role:

We are seeking Customer Service Executive – Forex Cash Delivery to join our team. They will be responsible for document collection and fulfilment in forex-cash delivery services. The ideal candidates should possess a presentable personality, basic to good communication skills, and an understanding of KYC document collection processes.

Key Responsibilities:

• Engage with customers for delivery & fulfilment of pre-booked customer leads for Forex Cash, which will be ordered by customers via the pre-booked lead process.
• Collect required documents from customers before product (forex cash) handover, assist with basic document collection, verification, and provide information around secure cash handover.
• Effectively communicate the benefits of Niyo Forex services, including zero forex markup on cash orders, competitive rates, and related cross-sell products like Niyo Global Cards, Travel Insurance, E-Sim, etc.
• Build and maintain positive relationships with customers to ensure smooth service delivery.
• Actively participate in all trainings and stay updated on product knowledge, process guidelines, lead status mapping, escalation for issues, and customer service protocols.

Required Skills and Expertise:

• Minimum of bachelor's degree in any stream.
• Excellent communication in English (& Hindi) with local language proficiency.
• Interpersonal skills, with the ability to engage with HNI customers effectively.
• Knowledge of any financial products sales & service will be an added advantage.

Other Requirements:

• 0-3 Years in any service or sales industry with focus on customer-facing deliverables.
• Personal Two-Wheeler mandatory. Local travel expenses reimbursed as per company policy.
• Competitive salary. Full time position on the company's payroll. In-City Field Joining.
• Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.
• Comprehensive training programs to enhance product knowledge and customer service skills.
• Opportunity to work with a fast-paced leading forex-fintech company.

Life at Niyo:

We are a Great Place to Work certified company.

Values:

We live by these core values at Niyo:

• Customer Focus
• Integrity
• Ownership
• Teamwork