Call Center Agent

Kaabil; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Group Medical Insurance

Training programs

Dynamic work environment

Job summary

A banking solutions company in Bengaluru is seeking individuals for a customer engagement role. Responsibilities include delivering pre-booked services, handling onboarding, and effectively communicating product benefits such as Forex cards. Candidates should be graduates with excellent communication skills and some sales exposure. This position offers competitive pay, benefits such as medical insurance, and comprehensive training to enhance skills. Join a dynamic team focused on simpler, smarter banking.

Qualifications

• Minimum of bachelor’s degree in any stream.
• Excellent communication in English with local language proficiency.
• Interpersonal skills for engaging with HNI customers.

Responsibilities

• Engage with customers for delivery & fulfillment of pre-booked leads.
• Handle KYC, onboarding & customer queries on-site.
• Communicate benefits of Forex Card and cross-sell products.

Skills

Excellent communication in English

Interpersonal skills

Local language proficiency

Knowledge of financial products sales

Education

Bachelor’s degree in any stream

Job description

• Engage with customers for delivery & fulfillment of pre-booked customer leads for Bank
• KYC, onboarding & activation along with any other customer query on-site to customer.
• Effectively communicate the benefits and features of Niyo Global Forex Cards and other
• cross sell products like International Travel Insurance, E-Sim, Forex Cash etc.
• Build and maintain positive relationships with customers to ensure service & generate
• referrals for all products placements for which incentive can be earned.

Actively participate in all trainings and stay updated on product knowledge & other know-how for lead status mapping, escalation for issues and other processes of customer service.

Required Skills and Expertise

1. Minimum of bachelor’s degree in any stream.
2. Excellent communication in English with local language proficiency.
3. Interpersonal skills, with the ability to engage with HNI customers effectively.
4. Knowledge of any financial products sales & service will be an added advantage.

Other Requirements

1. 0-3 Years in any service or sales industry with focus on customer facing deliverables.
2. Personal Two-Wheeler preferred. Local travel expenses reimbursed as per policy.

Benefits

• Competitive salary and attractive incentive structure based on performance (not part of fixed CTC).
• Full time position on company’s payroll.
• In-City Field Joining.
• Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.
• Comprehensive training programs to enhance sales skills and product knowledge.
• Life at Niyo: We are a Great Place to Work® certified company.

Values

• Customer Focus
• Integrity
• Ownership
• Teamwork

If you have a passion for sales & service and are looking for an exciting opportunity to join a dynamic team, we encourage you to apply. We look forward to welcoming talented individuals who are eager to contribute to our success.

At Niyo, we are focused on creating banking that is simpler, smarter and safer for our customers by simplifying finance with technology.