Customer Service Executive - Cloud & Security Customer Service Operations

Tata Communications Limited; Maharashtra; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Tata Communications Limited seeks a skilled security analyst to monitor antivirus systems, analyze threats, and coordinate with the SOC for incident response. The role includes enforcing security policies, conducting vulnerability assessments, and guiding IT teams on integrating antivirus with SIEM/EDR tools.

Ideal candidates have hands-on antivirus deployment experience, strong knowledge of OS platforms, and familiarity with security frameworks like ISO 27001/NIST.

Qualifications

• Bachelor's degree in computer science, information technology, cybersecurity or related field.
• Certifications such as CEH, CISSP or vendor antivirus certifications preferred.
• Experience with enterprise antivirus deployment, configuration, and troubleshooting.

Responsabilités

• Monitor antivirus systems, analyse alerts, and respond to threats.
• Conduct malware analysis, threat investigations, and coordinate incident response with SOC.
• Develop and enforce antivirus policies and standards.
• Perform vulnerability assessments and ensure endpoint patch compliance.
• Collaborate with IT teams to integrate antivirus with SIEM/EDR and endpoint management.
• Provide guidance and training to IT and security teams.
• Stay updated on malware trends and product updates to drive improvements.
• Generate reports on antivirus health and threat metrics for management.

Connaissances

Antivirus deployment

Endpoint security

SIEM/EDR usage

Malware analysis

Cross-functional communication

Threat monitoring

Policy enforcement

Formation

Bachelor's in CS/IT/Cybersecurity

Cybersecurity certifications (CEH/CISSP)

Outils

SIEM

EDR

CrowdStrike

Symantec

McAfee

Trend Micro

Description du poste

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Key Responsibilities

• Monitor antivirus systems, analyse alerts, and ensure timely response to threats.
• Conduct malware analysis, threat investigations, and coordinate incident response with the Security Operations Center.
• Develop and enforce antivirus policies, standards, and best practices in line with organizational security frameworks.
• Perform vulnerability assessments and ensure endpoints are compliant with security patches and updates.
• Collaborate with IT teams to integrate antivirus solutions with other security tools, such as SIEM, EDR, and endpoint management systems.
• Provide technical guidance, training, and support to IT and security teams.
• Keep abreast of latest malware trends, vulnerabilities, and antivirus product updates to recommend improvements.
• Generate reports on antivirus health, compliance, and threat metrics for management review.

Key Skills & Competencies

• Expertise in antivirus and endpoint security solutions (e.g., SEQRITE, Symantec, McAfee, Trend Micro, CrowdStrike, Sophos, etc.).
• Strong understanding of malware types, attack vectors, and mitigation strategies.
• Hands‑on experience with enterprise antivirus deployment, configuration, and troubleshooting.
• Knowledge of operating systems (Windows, Linux, MacOS) and server environments.
• Familiarity with security frameworks (ISO 27001, NIST, CIS Controls).
• Experience with SIEM, EDR, and vulnerability management tools is a plus.
• Analytical thinking, problem-solving, and attention to detail.
• Excellent communication skills to work with cross‑functional teams and present technical insights to management.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field.
• Relevant certifications such as CEH, CISSP, CompTIA Security+, or vendor‑specific antivirus certifications are preferred.