Customer Service Executive | Chat Process | 5 days working

Vouchagram India; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Vouchagram India is seeking a customer support professional to respond to user queries via chats, emails, and calls. You will understand concerns and communicate resolutions clearly and professionally while maintaining patience and empathy.

The role requires strong query-handling and complaint-resolution abilities, with a focus on accurate retrieval of customer details using internal ticketing tools to aid in resolution.

Qualifications

• Excellent communication and interpersonal skills.
• Typing speed of 35-40 words per minute.
• Graduation is preferred.
• Strong query-handling and complaint-resolution abilities.

Responsibilities

• Respond to and resolve user queries via approximately 40 - 50 chats, emails and calls.
• Understand customer concerns and communicate resolutions clearly and professionally.
• Handle objections and complaints with patience, empathy, and a problem-solving attitude.
• Retrieve customer details using internal ticketing tools to assist in resolution.

Skills

Excellent communication

Interpersonal skills

Typing speed 35-40 WPM

Graduation preferred

Education

Graduation preferred

Job description

Role & responsibilities:

• Respond to and resolve user queries via approximately 40 - 50 chats, emails and calls.
• Understand customer concerns and communicate resolutions clearly and professionally.
• Handle objections and complaints with patience, empathy, and a problem-solving attitude.
• Retrieve customer details using internal ticketing tools to assist in resolution.

Skills & requirements:

• Excellent communication and interpersonal skills.
• Typing speed of 35 - 40 words per minute.
• Graduation is preferred.
• Strong query-handling and complaint-resolution abilities.