Customer Service Executive

Tata Capital; West Singhbhum; On-site; INR 200,000 - 320,000; Full time

Job summary

Tata Capital in India is seeking a frontline loan executive to source new two-wheeler loan customers through dealers, showroom visits and field activities. You will explain loan schemes, interest rates and documentation; ensure login to disbursement within defined TAT, achieve monthly loan disbursement and income targets; maintain dealer relationships and generate repeat business.

Track daily leads and conversions, and report to your reporting manager while ensuring compliance with company

Qualifications

• Fresh graduates welcome, 0-3 years experience.
• Must have strong communication and interpersonal skills.
• Willingness to travel for showroom visits and dealer meetings.

Responsibilities

• Source new two-wheeler loan customers through dealers, showroom visits and field activities.
• Explain loan schemes, interest rates, and documentation requirements to customers.
• Ensure timely login to disbursement and strive to meet monthly targets.
• Maintain relationships with dealers and generate repeat business.
• Ensure compliance with company policies and regulatory guidelines.
• Track daily leads and conversions and report to the reporting manager.

Skills

Lead generation

Dealer relationship management

Sales orientation

Customer service

Education

Undergraduate/Graduate in any discipline

Job description

Source new two-wheeler loan customers through dealers, showroom visits, and field activities.

Explain loan schemes, interest rates, and documentation requirements to customers.

Ensure login to disbursement within defined TAT & achieve monthly loan disbursement and income targets.

Maintain relationship with dealers and generate repeat business.

Ensure compliance with company policies and regulatory guidelines.

Track daily leads, conversions, and report to reporting manager

Experience (in yrs) 0-3 years

Qualification: Undergraduate/ Graduate in any discipline